¹Graduate School of Media and Governance, Keio University, Fujisawa, Japan

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Abstract—Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interaction, we came to rate RAQ over FAQ. We also reviewed former works on categorizing anonymity and related areas to support our research objectives. Conducting a study of knowledge search service, we were able to identify the differences between anonymous and traceable interaction in three non-conforming administrative cases. From a quantitative standpoint, we noted a tendency for anonymous communications to involve more participants. The accuracy of answers appeared not significantly variable, which was unexpected. From a qualitative view, more personal data were disclosed in anonymous interaction than in traceable interaction.

Index Terms—mutual aid, anonymity, knowledge search

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Cite: Akiko Orita, "Online Mutual Aid, “RAQ”: A Study of Anonymous and Traceable Interactions," Journal of Computers vol. 1, no.8, pp. 55-60, 2006.