¹ Faculty of Information and Communication Technology , Universiti Teknikal Malaysia Melaka 76100 - Melaka, Malaysia
² Faculty of Business Management, Universiti Teknologi Mara, Melaka Branch Alor Gajah , Melaka, Malaysia

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Abstract—Study to explore the effect of customization towards user satisfaction in the daily operation of ERP system .Study carried out in four manufacturing companies. Indepth interviews and surveys used to measure the user satisfaction in the manufacturing companies. The results reveal that exceeding certain level of customization complexity index would reduce the user satisfaction level towards the ERP system operation.

Index Terms—enterprise resource planning; erp; customization; manufacturing; customization complexity index

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Cite: Kasturi Kanchymalay, Ramesh Krishnan, Fahmi Arif , Syuria Amiruddin, Sazilah Salam, and Ummi Rabaah Hashim, " The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies," Journal of Computers vol. 8, no. 7, pp. 1788-1792, 2013.